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Privacy Policy
Last updated: September 2026
Atomic & Era respects your privacy and is committed to handling your personal information responsibly.
This policy explains what information we collect, why we collect it and how we use it.
Information we collect
Depending on how you interact with us, we may collect information such as:
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Your name
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Email address
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Phone number
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Delivery and billing address
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Order and purchase information
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Information you provide when contacting us
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Website and account information
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Information required to process payments
We only collect information that is reasonably necessary for our business activities and to provide our services.
How we use your information
We may use your information to:
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Process and fulfil orders
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Arrange delivery
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Process payments
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Communicate with you about your order
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Respond to enquiries
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Process returns or store credit
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Maintain business and financial records
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Improve our website and services
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Send marketing communications where you have chosen to receive them
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Meet our legal and regulatory obligations
How long we keep information
We may provide relevant information to trusted third-party service providers where necessary to operate our business.
This may include:
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Payment providers
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Courier and delivery providers
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Website and ecommerce providers
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Email and communication providers
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Professional advisers
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Government or regulatory authorities where legally required
We do not sell your personal information.
We only disclose personal information where there is an appropriate reason to do so, such as fulfilling your order, providing a service, obtaining your authorisation or meeting a legal obligation. This is consistent with the Privacy Act's requirements around disclosure.
Keeping your information secure
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.
However, no online system can be guaranteed to be completely secure.
How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or where we are required to keep it for legal, accounting or other legitimate business purposes.
The Privacy Act requires businesses not to retain personal information for longer than necessary.
Sharing your information
We may provide relevant information to trusted third-party service providers where necessary to operate our business.
This may include:
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Payment providers
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Courier and delivery providers
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Website and ecommerce providers
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Email and communication providers
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Professional advisers
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Government or regulatory authorities where legally required
We do not sell your personal information.
We only disclose personal information where there is an appropriate reason to do so, such as fulfilling your order, providing a service, obtaining your authorisation or meeting a legal obligation. This is consistent with the Privacy Act's requirements around disclosure.
Your rights
You may ask us what personal information we hold about you and request correction of information that is inaccurate.
If you have concerns about how your information has been handled, please contact Atomic & Era in the first instance.
You may also contact the Office of the Privacy Commissioner if you wish to make a privacy complaint.
Marketing
If you choose to subscribe to Atomic & Era marketing communications, you may receive information about new arrivals, collections, promotions and other updates.
You can unsubscribe from marketing communications at any time using the unsubscribe option in the communication or by contacting us.
Transactional messages relating to an order may still be sent where necessary.
Changes to this policy
We may update this Privacy Policy from time to time.
The current version will be published on our website.
LA SÉLECTION
ÉDITION
01
September 2026.
In store now.
ÉDITION
02
October 2026.
In preperation.
ÉDITION
03
November 2026.
In preperation.
ÉDITION
04
December 2026.
In preperation.