Shipping & Returns

Last updated: September 2026

Shipping

We carefully package every order to help ensure it reaches you safely.

Where practical, Atomic & Era uses recycled bubble wrap, reused packaging and recyclable materials to reduce unnecessary waste.

Because we reuse suitable packaging materials, packaging may show signs of previous use. This does not affect the condition of the item inside.

Orders are sent using an appropriate courier service. Tracking information will be provided where available.

Delivery timeframes are estimates and may be affected by courier delays, weather, public holidays, rural delivery and other circumstances outside our reasonable control.

If your order is delayed, missing or arrives damaged, please contact us so we can assist with investigating the issue.

Incorrect delivery information

Please ensure your delivery address is correct before completing your order.

If you provide an incorrect address and the parcel has already been dispatched, we will make reasonable efforts to assist, but any additional delivery costs caused by an incorrect address may be your responsibility where permitted by law.

Damaged parcels

If your parcel arrives visibly damaged, please take photographs of the parcel and packaging before opening it where possible.

If the item itself has been damaged, please photograph the item and contact us as soon as possible.

Please retain the packaging until the matter has been resolved, as it may be required when investigating a courier claim.

Change-of-mind returns

Atomic & Era does not offer refunds for change-of-mind purchases.

We may accept a change-of-mind return for store credit, provided the return meets the requirements below.

Change-of-mind returns are a voluntary store policy and are separate from your rights under New Zealand consumer law. A business generally does not have to accept a return simply because a customer has changed their mind.

To qualify for store credit

The item must:

Be returned in the same condition it was purchased in
Not have been worn, used, washed, altered, repaired or damaged after purchase
Include any original tags, packaging or accessories supplied with the item where applicable
Be securely packaged so it is not damaged during return shipping
Be returned within the return timeframe specified by Atomic & Era

Once received, the item will be inspected before store credit is issued.

If an item has been returned in a condition materially different from when it was sold, Atomic & Era may decline the change-of-mind return.

Return postage

For change-of-mind returns, the customer is responsible for the cost and risk of returning the item to Atomic & Era.

We recommend using a tracked delivery service and retaining proof of postage.

Atomic & Era is not responsible for a change-of-mind return that is lost or damaged while being returned to us.

Store credit

Approved store credit will be issued once the returned item has been received and inspected.

Store credit:

Can be used toward future purchases from Atomic & Era
Cannot be exchanged for cash unless required by law
Is not a refund
Cannot be transferred unless agreed by Atomic & Era

Faulty, damaged or misdescribed items

If you believe an item has a fault that was not disclosed, is significantly different from its description or otherwise does not meet the guarantees required under New Zealand consumer law, please contact us as soon as possible.

We may request photographs, additional information or return of the item so that we can inspect and assess the issue.

Atomic & Era may investigate a reported issue before determining the appropriate remedy.

Where the Consumer Guarantees Act applies, the remedy will depend on the nature and seriousness of the problem and may include repair, replacement or refund as required by law.

Disclosed damage or imperfections

If damage, wear or an imperfection was clearly disclosed in the product listing before purchase, that condition forms part of the item's description.

A customer cannot claim a remedy for an issue solely because it is an imperfection that was clearly disclosed before purchase.

For example, if a listing clearly states that an item has a visible scratch and shows the scratch in the photographs, that scratch is considered part of the disclosed condition of the item.

This does not affect any separate fault or issue that was not disclosed.

Damage caused after delivery

Atomic & Era is not responsible for damage caused by misuse, improper care, alteration, modification or accidental damage occurring after delivery.

Where a customer has caused the problem, the relevant consumer guarantee may not apply.

Our approach

We want customers to feel confident purchasing vintage and pre-loved pieces from Atomic & Era.

If something isn't right, please contact us first. We'll assess the situation fairly and work with you to find the appropriate resolution.